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Frequently asked questions
Essential information about sizing, delivery, payment, and returns.
Answers
How do I choose a size?
Each apparel page includes garment measurements and fit notes. Compare them with a piece you already wear; if you are between sizes, choose the larger size for a more relaxed fit.
Can I order without creating an account?
Yes. Guest checkout is available. Enter your contact details, choose delivery, and complete payment without creating an account.
Does the cart stay saved?
Your cart is saved on the device and browser you are using. A signed-out cart does not sync across different devices.
How much is delivery?
We deliver to supported addresses across the EU-27. Available methods, delivery estimates, and the final price in EUR are calculated for your destination and confirmed at checkout.
Can I return or exchange an item?
You can request a return or exchange within 14 days of delivery. The item must be unworn, unwashed, and returned with its original tags. Exchanges depend on available stock.
How do I track my order?
We email a tracking link after the parcel is handed to the carrier. If the link has not arrived, check your spam folder and contact support with your order number.
How is payment handled?
Your available payment methods are shown at checkout. Payment is securely handled by the merchant's payment provider; the shop does not store your full card details.
Need more help?
Contact support
If your question is not covered here, choose the relevant email on our contact page and include your order number when available.
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