Customer care
Returns & exchanges
You may notify us of a return or exchange within 14 days of delivery, then send the item back within the following 14 days. You may inspect and try on clothing as you would in a shop.
Three steps
How to send an item back
01. Start a request
Contact us within 14 days of delivery with your order number, the item, and whether you prefer a refund or an exchange.
02. Pack and send
Wait for return instructions, then pack the item securely with its included accessories and any original packaging still available. Please do not send an unregistered return.
03. Inspection and resolution
We refund the eligible purchase and standard outbound delivery to the original payment method within 14 days of your notice. We may wait until the item or proof of return is received. Bank processing times may vary.
Return conditions
Inspect it with reasonable care
Change-of-mind return shipping is paid by the customer. If an item is damaged, defective, or different from the order, contact us with clear photographs and we will arrange the return at no cost to you. Handling beyond what is needed to establish the item's nature, characteristics, and fit may reduce the refund. Exchanges are subject to stock; when a replacement is unavailable, a refund is issued instead.
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